返金ポリシー

Refund Policy

At Kagayaki Jewelry, we strive to provide every customer with exceptional service and a pleasant shopping experience. Our Return and Refund Policy has been carefully designed to ensure the highest possible level of customer satisfaction, subject to certain conditions. Please read the following return and refund guidelines carefully.

100% Return Guarantee for New Products

We offer a full return guarantee on all new products, excluding sale items. Sale items are not covered by this guarantee.

Return Shipping and Administration Fees

Customers are responsible for all return shipping costs. Kagayaki Jewelry does not reimburse these costs and is not responsible for any expenses incurred during the return process.

  • Return administration fee : A minimum processing fee of ¥1,500 applies to all returns.

  • For orders exceeding ¥15,000, an administration fee equal to 10% of the total order value will apply instead of the fixed fee.

  • These fees cover the costs associated with processing, handling, and inspecting returned products.

  • Administration fees are waived for returns involving defective products or items shipped in error.

Return Period

You must contact us regarding a return within 30 days of receiving your order. Returns will not be accepted after this period. Please ensure that you comply with this deadline when requesting a return.

Exchanges for Sale Items

Sale items cannot be exchanged, even when the size does not fit. Please check the sizing carefully before making your purchase.

How We Handle Sizing Issues

  1. Incorrect size due to an error on our part

    • We may ask you to provide photographs so that we can verify the error.

    • We will send the correct size at no additional cost.

  2. The correct size was delivered, but it does not fit due to the customer’s personal sizing preference

    • When the size delivered matches the size ordered but does not fit, we do not provide a free exchange.

    • Instead, we will offer one of the following options:

      • An exchange at 50% of the original price, or a 50% discount code for your next order.

      • A full refund after the item has been returned, with return shipping costs paid by the customer.

We provide a detailed size guide to help you select the correct size before completing your purchase.

100% Guarantee for Defective Products

We provide a full guarantee for all defective products. If a product has a manufacturing defect, you may return it for either a full refund or a replacement, depending on your preference.

➡️ Administration fees do not apply to returns involving defective products or items shipped in error.

Order Cancellations

  • Within 30 minutes of placing your order : A cancellation fee of ¥3,000 applies. For orders exceeding ¥22,500, a cancellation fee equal to 15% of the total order value will apply.

  • More than 30 minutes after placing your order : To receive a full refund, the product must be returned, and the customer will be responsible for the return shipping costs and administration fees.

Return Procedure

To request a return, please contact us by email at  info@kagayaki-jewelry.com. Once your return has been approved, we will send you detailed instructions on how to complete the return process.

Submitting the Return Form

We cannot process your return if the return form has not been completed correctly. Please make sure to include the return form inside your package.

Return Shipping Rules

For returns made for reasons attributable to the customer, the customer is responsible for the return shipping costs. The exact amount will depend on the rates charged by the shipping carrier selected by the customer.

For returns made for reasons attributable to us, such as a damaged product or an incorrect item being shipped, the customer will not be required to pay the return shipping costs.

Summary

Kagayaki Jewelry is committed to customer satisfaction. By following our Return and Refund Policy, we aim to process all returns fairly and efficiently. Should you have any questions or comments, please feel free to contact our customer support team at: info@kagayaki-jewelry.com

Responsibility for Shipping Costs During the Return Process

For returns made for reasons attributable to the customer, such as ordering the wrong size or changing your mind for personal reasons, the customer is responsible for the return shipping costs. The exact amount will vary depending on the shipping carrier used.

For returns made for reasons attributable to our store, such as a damaged product or an incorrect item being shipped, we will cover the return shipping costs.